Terms of Use

Terms of use


Website Polazak and the Red Voznje Android Application (hereinafter referred to as Polazak Services)

Online Bus and Railway Timetable and Ticketing service Polazak  (hereinafter referred to as "Polazak") and the Android Application Red Voznje (hereinafter referred to as the "Application") is published by Rail Estate d.o.o. Belgrade-Stari grad, Shafarikova street 11, PIB: 108018053, Registration number: 20916834, Web address: www.polazak.com, www.polazak.rs, E-mail: rezervacije@polazak.com, Phone: + 381 63 471 119 , Registered for activity: Other reservation services and related activities, Activity code: 7990 (hereinafter referred to as Rail Estate).

Site polazak and application provide information on public road and railway intercity, suburban and city traffic. Data representing the service content is from public accessible registers of responsible state authorities and data based on registered transport operators. Data is regularly updated in cooperation with transport operators and responsible state authorities, however the rail estate company does not reserve responsibility for the accuracy of this  data.

The database of timetables, transport operators and location codes are exclusive property of Rail estate and any misuse or theft is considered as criminal under the regulations of the republic of serbia.

All activities and reservations received on the site Polazak or Application are subject to these Terms of Use, so using any of the  Polazak Services means that you have read and accepted the Terms of Use.


I General Terms of use for Polazak services


Site Polazak and Application use Serbian, Hungarian and English. The user always has the option of changing language settings.

You are authorized to use the Travel Services only for your personal, non-commercial purposes. Use of the content of the site Polazak and Application for any public or commercial purpose (including using our system without restriction on other websites or through a networked computer environment) is strictly prohibited.

It is forbidden to exchange, publicly display, publicly perform or distribute data collected on the site Polazak and Application.

Any unauthorized use of the Polazak services may violate copyright laws, trademarks, and other laws.

Certain Polazak services require registration or opening an account with the prior consent of our users.

When you contact our customer service through the Polazak or Application website, when you download the Google Playstore app, book and buy tickets, participate in the prize games, and in other cases, Rail Estate may collect certain personal information about you. The way Rail Estate uses such information is contained in the terms of the Privacy Policy.


By using the Polazak services, you agree not to use our services:

●             to violate any local, national, foreign or international law, by-law, order, contract or other regulation.

●             to represent the name of a person or entity, or otherwise falsely represent your relationship with a person or entity.

●             to interfere with, or interrupt, the operation of the Polazak Service or the servers or networks associated with the Site and Application.

●             by using data mining programs, robots, or similar methods for collecting or extracting data from the Polazak or Application website.

●             to attempt to gain unauthorized access to any part of the Polazak and Application website, or any other account, computer system, or networks associated with the Polazak Service, either through hacking, password theft, or in any other way.


Rail Estate may terminate or temporarily suspend your access to all parts of the Polazak services without notice, at any time and for any of the reasons listed above.

If you violate any of these terms, your right to use the Polazak services is automatically canceled and you are obliged to immediately destroy all downloaded or printed materials (and all copies thereof).

Polazak services are provided for use "as they are" and "with all defects" and overall risk related to the quality and performance of the Polazak service is yours exclusively.

Rail Estate can provide content, information or access to Polazak services under the terms of a separate agreement between you and Rail Estate.

Rail Estate reserves the right at any time to change, suspend or terminate the Polazak services without any prior notice.

Links to third-party sites on Polazak pages and on the Application are provided solely for your more practical work. If you use these links, you will leave the Polazak and Application page. Rail Estate does not have the obligation to get acquainted with the content of third-party sites, it does not control third-party sites and is not responsible for third-party sites (nor for the services or content they provide).

If you decide to access a site or application from a third party from Polazak or Application, do so at your own risk.

You can create links to the Polazak services from other sites, but only in accordance with the following terms and respecting all applicable laws.

In the absence of a written license from Rail Estate, a website linking to this site:

●             can be connected but can not reproduce any of the material

●             must not point out the material in the Internet browser window or within the framework;

●             it will not imply that Rail Estate or brand owned by it support such website or any products, services or content available through this website;

●             will not misrepresent its relationship with Rail Estate or with its brands;

●             will not provide false information or content that can be interpreted as unpleasant, offensive or controversial.

Rail Estate has the full and exclusive right to change the conditions of the Polazak services. Continuing use of the Polazak services after publishing notice of such changes indicates your consent to these changes and agreeing to the terms and limitations of such changes.

II General Terms and Conditions of Purchase

1. Products / Services

Products offered for sale are tickets of various bus and rail operators (hereinafter referred to as Operators). Rail Estate Company takes into account the exact presentation and description of transport services. The prices listed in the search result are in accordance with the official operator price list. According to the Operator's order, prices can be changed at any time, and especially between their presentation to the client and the final selection.

Each payment is made in dinars (RSD), so in case of payment with another effective currency, the payment card account for the counter value of the foreign currency converted into a dinar at the current exchange rate of the National Bank of Serbia will be debited. When making a payment from your payment card, the same amount will be converted to your local currency at the Credit Card Association's rate, so this conversion may result in any price difference from the displayed price on our website.

Each purchased ticket is valid for the selected trip by the Operator, the date and exact departure time and in the name of the ordering Operator regulates otherwise in its General Conditions of Travel.

Rail Estate publishes on the website Polazak and Application only those products that the Operators allowed to be sold on the Internet. These products are exactly marked with a selling price and a basket.

The electronic bus card does not include the cost of platform and additional bus station services, nor the cost of luggage.


2. Users

The user has options of buying with registration and login and option in the form of quick purchase without registration.

The user declares that he is legally capable, has more than 16 years of age, or has a parent's permit, which allows him to open an account on the Polazak and Application website or to make online ticket purchases. When registering, the user is obliged to provide accurate and complete information.

The user is obliged to use the products, which are purchased on the Polazak site and Application, respecting the general provisions of the respective operators. These conditions are available to every user for inspection when purchasing a service.

The site maz contain affiliate links. Any purchases made through such links are done at user's discretion. 
2.1. Protection of User’s rights

Rail Estate is committed to protecting the privacy of all users of the Polazak and Application website. We collect only the necessary, basic information about customers and users and the data necessary for operating and informing the users in accordance with good business practices and in order to provide quality service. We give customers the option of choosing, including the ability to decide whether they want or not to be deleted from the mailing lists used for marketing campaigns. All customer and customer data are strictly stored and are only available to employees to whom this information is necessary for doing business. All Rail Estate employees, as well as business partners, are responsible for respecting the principles of user privacy.

3. Travelers

The buyer can add as many passengers as he wants or how many seats are available for the selected departure. When registering and buying, the user is responsible for each traveler and for the accuracy of the relevant personal information about himself and his companions, which he provides. This data is necessary for the delivery of booking and electronic bus tickets by e-mail, for registering passengers on the bus and for checking travel tickets before starting a journey or during the trip.

The User declares that as a contact person he has reached the age of 16 and assumes legal responsibility for the transaction requested. At the same time, it confirms that a minor will have an adult accompanying them during the entire journey.

Rail Estate does not bear responsibility for eventual denial of entry of a passenger into the means of transport of the Operator when checking and validating the tickets due to incorrectly entered passenger data or for refusing to show their personal documents to the supervising person.

The traveler is obliged to have a valid identity document with him, otherwise the supervising state services reserve the right to prohibit him from entering or charging a penalty. The Polazak and the Operator do not bear responsibility in such a situation. The traveler is obliged to be informed about the conditions of entry into the country he is going to before traveling.


4. Search

The user searches for transport products for a group of passengers that he defines and chooses. The site Polazak and Application then examines the transport links and lists them with a list of possible products for the required relation.


5. Payment and issuance of booking and electronic bus ticket

The user has three payment options available:

●             Payment card (Visa, Mastercard and Maestro)

●             Bank transfer based on the received payment slip

●             Paypal


Before making payment by payment card or making a reservation for payment based on a bank slip, the buyer must confirm the Terms of use of the Polazak services as well as the General Conditions of the Operator performing the selected transport service.

In the case of payment by payment card, the user must click on the "payment" button to finalize the order for purchasing a ticket. By clicking on the payment, the customer is redirected to the e-commerce website where the payment card details are to be entered and the payment is completed. The user will receive an e-mail notification of a successful or unsuccessful transaction from an ecommerce service provider as well as a booking confirmation in the event of a successful transaction from the Polazak site.

In the case of payment by bank transfer, the user is obliged to make payment within 72 hours or the reservation ceases to be valid. Each payment must be recorded no later than 24 hours before the indicated time of departure and until then there must be proof of payment.

After payment of ordered products, an electronic ticket is issued by sending it to the e-mail address of the contracting authority.


6. Control of electronic bus tickets.


The Operator carries out control of electronic bus tickets based on personal data of passengers, Operator's records and the security code of the electronic bus ticket before commencing a journey or during the trip.

The user is obliged to print the received ticket for the presentation during the check by the operator.

In case of disagreement of the data entered with the ID or in the event of a refusal to show personal identity document by the passenger, the Operator shall have the right to prevent the entry of the passenger into the vehicle or to claim a monetary compensation.


7. The right to cancel travel and refund


In the event that the passenger waives travel within 48 hours prior to departure, he is entitled to a fee of 80% of the value of the ticket. If the cancellation occurs within a period shorter than 48 hours before departure, the ticket card is considered to be used. In case of cancellation of purchased tickets within less than 48 hours, the user is not entitled to get a refund for the ordered travel.

The user has the right to change the ordered tickets no later than 24 hours before the trip. Rail Estate reserves the right to 20% of the value of the ordered ticket if the change of the ticket requires a non-cash transaction for the refund. In case of change of tickets without financial transaction, reservation modification is done free of charge.

In the case of a refund to a customer who has previously paid with the payment cards, in part or in full, and regardless of the reason for the return, Rail Estate is obliged to make a refund solely through the VISA EC / MC and Maestro payment method, which means that at the request of the seller, the bank shall make a refund to the account of the card user.


8. Procedure for complaint

Every user of the Polazak services is entitled to a complaint.

General complaints about the work of the site Polazak and Application, about the displayed data or contents of our sites can be sent by users via the Contact menu on the website or by e-mail to info@polazak.com

In the event of a cancellation of a refund or a change of reservation, the traveler is obliged to submit an application by e-mail to rezervacijereservation@polazak.com  or info@polazak.com

For additional information in the event of a complaint regarding reservation and purchase of tickets, the traveler can contact by phone +381 63 471 119 063 / 471-119.


If passenger notice any problem about ticket, such as wrong data or if passenger did not receive ticket to provided email address, passenger is obligated to immediately contact Polazak service in order to change wrong data or to resend ticket. If passenger contact Polazak service about those issues after bus departure, refund is not possible.



III Personal Information - Privacy Policy

The use of site Polazak does not require registration, however, in certain cases, users may voluntarily provide some information about themselves by filling out our questionnaire for sending the message, when downloading the Application, during booking and purchasing bus tickets or in other cases. In this case, we collect information to answer questions, requests or remarks of the user, or to inform users about the activities and commercial offers of our site, as well as to keep track of travelers who booked and purchased a bus ticket through the Polazak website.

Rail Estate company collects personal data such as name, surname, date of birth, number and expiration date of identity card, citizenship, e-mail address and phone number when booking tickets.  Personal data is also recorded when downloading the application and when contacting our customer service. The user has the right to access his personal information, as well as modify and delete them.

The personal data of the user is processed confidentially and Rail Estate is committed not to make the same data available to third parties except in case of booking and purchasing a bus ticket when Rail Estate transfers personal data to the selected Operator in order to keep records of the passenger list and for checking bus tickets .

When transmitting payment card information, confidential information is transmitted through a public network in a secure (encrypted) form using the SSL protocol and PKI system, as the current state-of-the-art cryptographic technology.

The security of data during the purchase is guaranteed by the processor of payment cards, Banca Intesa ad Beograd , so the complete collection process is carried out on the bank's pages. No information about the payment card is available to our system at any moment.

Rail Estate reserves the right to perform statistical analysis of user behavior and to collect anonymous information about the user's behavior and travel preferences for this purpose.


9. Final provisions

Rail Estate reserves the right to adjust or modify the Terms of Use, published online on the Polazak and Application, at any time, with the prior notification of registered users by e-mail to the address that the user voluntarily entered via the site Polazak or when downloading the Application .

Continuing use of the Polazak services after publishing notice of such changes indicates your consent to these changes and agreeing to the terms and limitations of such changes. In case of disagreement of users with changes to the general conditions of use, the user is always allowed to at the disposal of the possibility of deleteing a user account or to logging off from the Rail Estate mailing list.




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