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Jadran Ekspres
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(4.20)
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Paul RYKEN
03.07.2019.

Our recent cross-border bus trip from Croatia to Montenegro was meant to be a short one: It's only 70km between Dubrovnik and Kotor as the crow flies (or just under 100km if you drive).

Our scheduled departure time was 1100h, but we didn't leave the terminal until 1238h. Why? We have no idea. No reason was given for the delay and certainly no apology. 

Not only that... First, we stood around in the heat for 30 minutes. Then we waited for another hour sitting on the bus (thankfully with aircon). Meanwhile, the driver and other personnel stood around, smoking and talking (among each other, not to the passengers, mind you) or disappeared altogether. 

At no point, did anyone provide any advice as to when we would leave. When asked about it, answers ranged from I don't speak English (even though they did at other times) to We're waiting for another bus and the shrugging of shoulders. There were children and elderly people on board, and people with onward connections. Did they care? Not a sausage. 

The good news: we finally arrived in Kotor at 1535h. The bad news: this sort of treatment of customers happens every day, in Dubrovnik and elsewhere. We will leave a review of this experience. But will it change anything? Apart from a handful of people avoiding the bus company, probably not. For Jadran Ekspres (the culprit), we are just tourists... one-off business, likely never to return. So, why should they care?

Have you ever had a similar experience? Is there any way at all to make these companies listen and provide better customer service? Or are we better off just sucking it up as the locals seem to do?

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